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Reach 2025

The State of Agentic AI: Building, Selling, & Orchestrating

Agentic AI is redefining the future of SaaS. In this engaging panel discussion, CEOs from Zendesk, G2, and SaaStr share firsthand insights on how AI agents are reshaping customer experience, rewriting business models, and accelerating ROI across industries. From disrupting the contact center to transforming software buying and selling, this conversation explores how agentic AI is driving one of the fastest and most profound shifts the SaaS world has ever seen.

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Meet the speakers.

About

Godard Abel

CEO at G2

Godard Abel is CEO of G2, which he co-founded in 2012 — as well as Executive Chairman of ThreeKit, a leading 3D visualization technology company, and Logik.io, a next generation configuration technology. Prior to G2 he was CEO of SteelBrick, which was acquired by Salesforce in 2016, where he subsequently served as SVP/GM of the SteelBrick business unit until May 2017 when he left to refocus on entrepreneurial adventures. Godard also previously co-founded BigMachines, where he was CEO and built it into a leading software-as-a-service provider which was acquired by Oracle in 2013.

Jason Lemkin

CEO at SaaStr

Jason Lemkin is the founder of SaaStr, the world’s largest community of SaaS executives, founders, and entrepreneurs. A 3x founder, 1x VC, and constant SaaS enthusiast, he was named by Business Insider to “The 32 Most Powerful People in Business Technology.” Before SaaStr and investing, he was CEO and co-founder of EchoSign, then the web’s most popular electronic signature service, from inception through its acquisition by Adobe Systems Inc.

Tom-Eggemeier

Tom Eggemeier

CEO

Tom is the CEO of Zendesk, and a member of the board. Most recently, Tom was a partner at the private equity firm Permira, where he was the head of the Menlo Park office and focused on investing and value creation in the Technology sector. In addition to the Zendesk board, Tom serves on the boards of Axiom, G2, Seismic, and Mimecast. Prior to joining Permira, Tom was the President of Genesys, a Permira fund portfolio company and global leader in omnichannel customer experience and contact center software. During his more than ten-year tenure with Genesys, he focused on developing and implementing strategic and operational initiatives aimed at driving value creation across the business. Tom’s previous global experience includes working in Paris, France for almost five years, along with over 20 years of operational experience in the technology sector leading teams from sales to research and development.

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