Frequently asked questions on my.g2
What is My.G2?
My.G2 is your G2 admin, it is where you go to manage your profile, set up review campaigns/landing pages, see your reviews as they come in, access buyer intent and more.
Note that your seat limit is determined by your Package level.
How do I manage "Market Intelligence" and Competitor Tracking?
The My.G2 dashboard includes a dedicated Market Intelligence section for customers on the Enterprise package that goes beyond your own profile stats.
- Competitor Tracking: Admins can designate up to five competitors to track side-by-side. This allows you to compare your "Satisfaction" and "Market Presence" scores against theirs in real-time.
- Win/Loss Data: If you have the required subscription, My.G2 aggregates data from the "What did you switch from?" question on review forms. This helps you see exactly which competitors you are displacing most often and which ones are winning your former customers.
Can I customize the review form my customers see?
Yes. While G2 has a standardized set of questions to ensure "apples-to-apples" comparisons, the My.G2 portal allows for specific customizations:
- Custom Questions: In the Review Management tab, you can add up to two custom questions (text or multiple choice). Note that these responses are private to you and do not appear on your public G2 profile.
- Incentives: You can manage "Self-Service Review Campaigns" where you set the incentive (like a $10 gift card). The My.G2 Campaign Dashboard allows you to load funds, track spend, and monitor the "ROI" of your review generation efforts.