Frequently asked questions on G2 multi-product reviews
How does the Multi-Product Review experience work for the customer?
Instead of forcing a user to visit separate pages for every tool they use, G2 presents them with a list of products within your solution.
- Selection: The reviewer checks the boxes for the specific products they have experience with.
- Streamlined Feedback: They are then taken through a series of short forms to collect feedback for each.
- Time Commitment: The entire process is designed to be efficient, typically taking only 10–15 minutes to complete for the whole suite.
What are the benefits of grouping products into a single "Solution"?
Grouping your products allows you to showcase the value of your complete portfolio rather than just individual features.
- Portfolio Visibility: It drives buyer confidence across your entire brand by showing how your products work together.
- Consolidated Insights: You gather deeper insights into how customers perceive your "Monitoring & Observability" suite or "Support Suite" as a holistic offering.
- Landing Pages: You can create dedicated Landing Pages that highlight your "Featured Products" and aggregate "What our Customers Say" for that specific grouping.
How do I set up and distribute a Multi-Product Review campaign?
You can manage the entire process through your my.G2 admin portal.
- Configuration: Navigate to the Reviews menu and select Multi-Product Reviews. If you haven't already, you will need to create a new review grouping or "Solution".
- Homegrown Campaigns: Alternatively, you can take the unique Landing Page link and share it via your own marketing channels, newsletters, or at key customer milestones.
- Direct G2 Campaigns: You can upload a customer list directly to my.G2 and have G2 send the campaign on your behalf.