Frequently asked questions on G2 setup custom questions
How many custom questions can I add and in what format?
You can add up to two custom questions to the review form for each of your G2-listed profiles. These questions can be set up in the following formats:
- Free-text: Allows reviewers to provide open-ended responses.
- Single-select: Reviewers choose one answer from a provided list. For this format, you must provide a list of up to five answers for the reviewer to select from.
Are responses to custom questions made public on my profile?
No. Responses to custom questions are strictly for your internal insight and do not appear on your public G2 profile. However, if you wish to use these insights as marketing quotes, you may do so as long as you include proper attribution (e.g., "Source: G2.com").
Are there any restrictions on the types of questions I can ask?
Yes, G2 has specific guidelines to ensure questions remain appropriate and do not overlap with existing data collection:
- No PII: Questions must not seek to collect personally identifiable information.
- No Competitive References: You cannot reference other companies or products.
- No Duplication: Your questions must not duplicate information already asked in the standard G2 review form.
- Request Process: To add these to your form, you must contact your G2 representative to request the setup.